- Thomas Frost
- May 9
[This article was originally published in our newsletter for Lent/Easter 2025 - read the rest here!]

For a long while now,I’ve spent a few hours every couple of weeks giving out food with a few different organisations. On a recent shift I saw something unusual: in the long queue were a couple of families with children. The temperature was close to freezing and children were standing with their parents on a dark pavement next to a busy road junction so that they could get a hot meal. I was distressed by the fact that children have to do such a thing in a wealthy country, and maybe more so by the thought of their parents having to explain it to them. I have seen worse things, but this upset me because it was something new and I am not yet used to it. It reminded me of how I felt when I started doing this sort of work, and, for the first time in my relatively sheltered life, coming into contact with human need so directly. Not that the first few times were particularly emotionally difficult – serving a long, fast-moving, and sometimes impatient queue from tables set up on a pavement is exciting, and I imagine excitement will be the dominant emotion for most people at first.
The difficult thing is not that visitors come, but that they keep coming. It is not difficult to serve at a soup run just once, because that first time you are thinking only in terms of the immediate need you are resolving: the people in front of you need food, and you are giving it to them. What is difficult is serving the same queue week after week, with many faces becoming familiar, and starting to think of hunger itself as a continuous problem, persisting over time, which you are unable to resolve. In this sense it does not matter that you are giving out food now – the hunger will still be there next week. This is easy to understand in the abstract, but harder to take when it is your own work being flung against the intractable problem, and those affected are in front of you.
We all want power. The least of us are not very different from the great in this way. Parents want the power to feed their children, the hungry want the power to feed themselves, politicians want the power to enrich or aggrandise themselves. People who perform the works of mercy generally want the power to relieve the need they see. I would like to be able to resolve the problem of poverty by waving my hand. I wonder whether I am more distressed by seeing the suffering of others or by the consciousness of my impotence to resolve it. This is a sort of arrogance which is perhaps difficult to distinguish from altruism, and ironically is likely to reduce our usefulness still further. The people I want to help are often able to do far more for each other than I do for them. I have seen people in precarious situations, with very little energy to spare, devote all of it to helping the people around them, and doing so very effectively because, sharing similar experiences, they know what they need. Usually, the most useful role those of us who are relatively privileged can perform from outside is to facilitate solidarity without imposing ourselves too much, but the more obsessed we are with the restrictions on our own agency the more we’ll struggle to do so.
Over the course of a cold winter, we have seen this tendency play out lethally in London through the disorganisation of council-provided “severe weather emergency protocol” (SWEP) shelters. Beds have remained unoccupied while people have remained outside in the freezing cold because councils have insisted on assigning beds through their own small internal referral teams rather than utilising the knowledge of the many dedicated grassroots organisations, which know who needs shelter and where they are, to say nothing of the experience of rough sleepers themselves, who of course know perfectly well that they need to be indoors on freezing nights. The desire to be the one to solve the problem and the concomitant desire for control are temptations which run right through all charities, from professionalised institutions down to small volunteer-organised teams, and is probably a large part of why ‘charity’ has acquired such a bad name. I expect that we have all done some sort of harm, to some extent, for these reasons.
These reflections make me more and more convinced of the importance of humility, which used to be regarded by Christians as a great virtue. The word comes from the Latin humilitas, derived from humilis, the quality of lowness, itself derived from humus, meaning ‘earth’, giving the word the additional sense of ‘groundedness’. One who is humble is close to the earth, and thus aware of their limitations as an earthly creature. Reflecting on my limitations is a great consolation because, without reducing my motivation to do what I can to work against problems, it undercuts the sense of frustrated omnipotence which makes me want to eliminate them all myself. It also helps me to serve those I serve in a more practical way, by keeping me conscious of the limitations of my experience and the need to defer to those who have more of it. Humility will help us to avoid doing harm when we think we are doing good.
If we lived in a sane society humility would be regarded as an indispensable virtue in private and public life; it would be taught in schools and there would be a general understanding that the lack of it is both unhealthy and actively dangerous. Of course this will not happen, and of course in my own life I will not succeed in cultivating it as much as I should. But I can work on it. We at least have the advantage of the example of the Cross, on which Jesus exhibited perfect humility, taking on the maximum possible degree of limitation and accepting it, and thus saved the world. We also have the ministry of Mary, who understood and accepted the divine will when nobody else did, because she was uniquely willing to accept just the role she was given in it, and, because of this, received as a spear through her own heart the crucifixion of her son. She was able to participate in the greatest of all human actions just because of her humility. We cannot hope for anything more.
Thomas Frost